Insurance Tree Work in Clarence Valley – What to Do After Tree Damage

Di McQueen-Richardson
7 days ago
2 min read

Storms, strong winds, and unexpected tree failure can result in serious property damage. If a tree falls on your roof, fence, shed or driveway, you may need to make an insurance claim for tree removal and repair work.

At Big River Tree Services, we support property owners across Clarence Valley with safe, insured tree removal and all the documentation needed for claims. Here’s what to do if you're facing tree damage on your property.

1. Stay Safe and Assess the Situation

Before doing anything:

Check for electrical hazards or fallen powerlines
Avoid standing under broken limbs or leaning trees
Don’t attempt to remove branches yourself — they may be under tension
Keep people and pets away from the area

If the damage is serious, contact emergency services or your local SES first.

2. Contact Your Insurance Provider

Most home and property insurance policies cover:

Tree removal if it damages structures (roof, shed, fence)
Emergency call-outs
Clean-up of debris
Structural repairs caused by the impact

Contact your insurer as soon as possible to begin the claims process. They’ll usually request:

A description of the damage
Photos of the tree and affected areas
A quote from a licensed contractor

3. Get a Quote from a Qualified Arborist

Insurers require a professional quote for the removal or clean-up of storm-damaged trees. At Big River Tree Services, we provide:

Fast, itemised insurance quotes
On-site assessments
Photos and supporting documentation
Reports for risk or structural issues
Advice on whether trees need urgent removal

We’re fully insured and experienced in working with major insurers.

4. Understand What’s Covered (and What’s Not)

Every policy differs, but here are some general rules:

✅ Covered:

Trees that fall due to storms, wind, lightning or rot
Trees that damage insured structures
Emergency removal where safety is at risk

❌ Not usually covered:

Tree removal for maintenance or appearance
Trees that fall without causing damage
Preventative work (unless part of a policy add-on)

If you’re unsure, check your Product Disclosure Statement (PDS) or speak with your insurer.

5. Let Us Help You Navigate the Process

We’ve helped dozens of Clarence Valley residents and property owners through tree-related insurance claims. Our team works quickly, communicates clearly, and ensures your property is safe, clean and claim-ready.