Frequently Asked Questions – Big River Tree Services

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Whether you're planning tree removal, clearing a block for building, or need storm recovery support, our team is here to help. Below are answers to common questions about our services across Clarence Valley, Grafton, Maclean, Yamba, Lawrence, Ulmarra and surrounding areas.

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General Questions

What types of tree services do you provide?

We offer a full range of residential, commercial and rural tree services, including:

• Tree removal

• Tree pruning and canopy shaping

• Stump grinding

• Land and vegetation clearing

• Emergency storm damage cleanup

• Tree assessments and risk reports

• Insurance-related tree work

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Are quotes really free?

Yes — all quotes are 100% free and obligation-free. We visit your site, assess the job, and provide a written quote with transparent pricing.

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Do I need to be home for the quote or service?

Not always. As long as we have clear access and instructions, we can assess the site or complete the work safely. For complex or urgent jobs, it may help to have you on-site to confirm details.

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Are you fully insured and qualified?

Yes. Big River Tree Services is fully insured and all team members are trained and qualified in arboriculture and safe tree work practices. We comply with Australian Standards (AS4373) for pruning and AS4970 for tree protection.

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What payment methods do you accept?

We accept bank transfer, credit card and other common forms of payment. Payment terms will be included in your quote.

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Do you provide regular or scheduled maintenance services?

Yes, we can arrange ongoing tree maintenance for properties with high-value trees, safety risks, or seasonal needs. This is ideal for commercial sites, strata properties and acreage.

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Tree Removal FAQs

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When should a tree be removed?

A tree may need to be removed if it is:

• Dead, dying or structurally unstable

• Leaning toward a structure or blocking access

• Causing damage to plumbing, foundations or driveways

• Too close to buildings, fences or powerlines

• Required to be cleared for development or bushfire regulations

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How long does tree removal take?

Most residential removals are completed in one day. Larger or complex jobs may take longer depending on size, access and weather.

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Tree Pruning FAQs

 

How often should trees be pruned?

It depends on the species, location and purpose. Most trees benefit from pruning every 1–3 years to maintain structure, remove deadwood and manage risk.

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Can pruning damage the tree?

If done incorrectly, yes. That’s why our pruning follows industry standards and arboricultural best practices to improve health and safety, not harm the tree.

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Stump Grinding FAQs

 

Is stump grinding necessary after tree removal?

It’s not mandatory, but highly recommended. Grinding removes the trip hazard, prevents regrowth, and makes the area usable for landscaping, paving or replanting.

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How deep do you grind the stump?

We grind below ground level (usually 150–300mm), enough to remove visible remains and allow for turfing or building.

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Land Clearing FAQs

 

Can you clear blocks for development or fire safety?

Yes — we regularly clear blocks for construction sites, fencing, bushfire preparation and rural management. We remove vegetation, trees and debris using appropriate machinery.

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Do you work with builders and civil contractors?

Yes. We’re experienced in supporting commercial and rural land clearing jobs and can work to specific timelines and site plans.

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Storm Damage & Insurance FAQs

 

What should I do if a tree falls during a storm?

Stay clear of the area and contact us immediately. We’ll assess the risk and remove the tree safely. If it affects powerlines or structures, call emergency services first.

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Can you help with insurance claims?

Yes. We provide detailed damage reports, before-and-after photos, and direct support to help you manage your claim with your insurer.

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Do you offer emergency services on weekends or after hours?

Yes. We provide priority emergency response for fallen trees, storm damage, and urgent removals — 7 days a week.

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Still Have Questions?

 

Call 0407 438 138 or send us a message. We’re here to help you make informed decisions and deliver safe, reliable tree services across the Clarence Valley.